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Return Policy

We want to make sure you are 100% satisfied with your purchase.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at contact@gravies.shop. If your return is accepted we, you will need to ship the items back to the address listed below. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@gravies.shop.


Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can correct the issue and get you the proper, undamaged item.


Exceptions / non-returnable items 
Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Return Address:

Gravie's
4855 Brentridge Pkwy
Greenwood, IN 46143